Cancellation, Return, Exchange & Refund Policy

At Kate Rose, we are committed to providing our customers with high-quality products and a seamless shopping experience. If you have any concern regarding a product, we offer a simple and transparent process for eligible returns, exchanges and refunds.

1. Return Policy

We accept returns within 7 days of delivery only in cases where the product is defective or damaged, subject to our quality inspection.

Customers must notify Kate Rose within 48 hours of receiving the product by emailing fashion@katerose.in with the Order ID and details of the issue.

For an eligible return:

• The product must be couriered back by the customer at their own cost.
• Once dispatched, the customer must share the courier tracking details with Kate Rose.
• All online returns must be sent back through courier.
• The product must be securely packed in multiple layers of plastic courier packaging to prevent damage during transit.
• The product must be returned in its original condition, unused and undamaged, with all original tags intact and without any alteration or tampering.
• The Kate Rose return address and Order Number must be clearly mentioned on the package.
• Once received, the product will undergo a quality inspection before any replacement, exchange, credit note or refund is approved.

2. Returns / Exchanges Not Accepted

Returns or exchanges will not be accepted in the following circumstances:

• The return request is made more than 48 hours after delivery.
• The product has been used, washed, damaged, altered or tampered with.
• Any part of the product is missing, including blouse fabric cut from a saree.
• The product has been customized, including fall & pico, pre-stitched sarees or other alterations.
• The product does not meet the quality and packaging requirements stated above.
• The product is being returned solely because it is not to the customer's personal liking.
• Minor colour variations caused by different screen settings, digital photography or website/social-media display.
• Natural variations in handwoven or handcrafted products that are characteristic of their manufacturing process.

Customers are encouraged to clarify any questions regarding colour, fabric, size, design, customization or other product details before placing the order. For assistance, please contact fashion@katerose.in.

If a returned product does not meet the applicable return conditions, it may be sent back to the customer and no refund or exchange will be provided.

3. Cancellation Policy

• Orders may be cancelled within 24 hours of placing the order by emailing fashion@katerose.in.
• If the cancellation request is received before the order is dispatched, a full refund will be processed.
• Once an order has been shipped from our warehouse, cancellation is not permitted.
• A shipped order cannot be treated as a cancellation and will be subject to the applicable return policy, if eligible.

4. Defective or Damaged Products

We take quality seriously. If you receive a product with a genuine manufacturing defect or damage attributable to transit, Kate Rose may offer an exchange, replacement or refund, subject to verification.

To report a defective or damaged product:

• Email fashion@katerose.in within 48 hours of delivery.
• Include your Order ID and clear photographs/videos showing the issue.
• The product must remain unused and in its original condition until the issue has been reviewed.

Handwoven Products

Handwoven sarees and other handcrafted products may contain minor irregularities in weave, pattern, texture, colour, or edges. These are natural characteristics of handcrafted products and shall not be considered manufacturing defects.

Tampered Packages

If the package appears to have been tampered with or damaged at the time of delivery, customers are advised not to accept the package, where possible. Please notify Kate Rose immediately at fashion@katerose.in.

5. Colour Variation

• Actual product colours may vary slightly from those displayed on your screen due to the nature of fabric dyes and the manufacturing process.
• Colour perception may differ depending on your monitor, screen resolution, video card, operating system, internet browser and device settings.
• Garments and fabrics may also appear in different shades under natural light, artificial light, indoor lighting or photography lighting.
• A shade variation of up to 10% is considered normal and will not be treated as a product defect or a valid reason for return or exchange.

6. Beads, Sequins & Embellishments

Customers purchasing products featuring beaded embroidery, sequins, stones or other decorative embellishments are requested to note that these elements are individually attached and may occasionally loosen or come off during handling, wear or transportation.

Even with careful handling and proper care, minor loss of embellishments cannot always be completely avoided and will not necessarily be considered a manufacturing defect.

We recommend that customers carefully consider these characteristics before purchasing products featuring extensive embellishments.

7. Product Video Requirement

For defective or damaged product claims, Kate Rose will require a clear, continuous unboxing video showing the package from the time it is opened, including the product, tags, packaging and all components.

The video helps us verify claims relating to damage, defects or missing items and facilitates a faster resolution.

8. Exchange Policy

For eligible domestic orders, exchanges may be considered provided that:

• The product is unused and undamaged.
• Original tags are intact.
• The product has not been altered, washed or tampered with.
• The exchange request is submitted within the applicable return period.
• The product passes Kate Rose's quality inspection.

If the same product is unavailable, the customer may select another eligible product from the Kate Rose website.

If the replacement product has a lower value, the difference may be refunded or provided as a credit for a future purchase, as applicable.

9. Customized Products

Customized and altered products, including fall & pico, pre-stitched sarees and other personalized modifications, are not eligible for cancellation, return, exchange or refund, unless the product is found to have a manufacturing defect attributable to Kate Rose.

10. Refund Policy

Once the returned product has been received and successfully passes our quality inspection:

• The applicable refund will be approved as per this policy.
• Refunds will generally be processed within 5–7 business days after approval.
• The refund will be credited to the original payment method, subject to the processing timelines of the relevant bank/payment gateway.
• Refunds will not be processed for products that fail to meet the applicable return conditions.